Privacy, cookies and complaints

Last updated: 3 October 2026

Who we are

Morgan's Property Sales & Lettings ("we", "us") is an estate and letting agency serving Derbyshire, Nottinghamshire and Lincolnshire, including Selston, Alfreton and South Normanton. For the purposes of UK data protection law we are the controller of the personal information described in this notice.

• Contact: Steven Morgan

• Telephone: 07523 402437

• Email: stevenmorgan2024@outlook.com

What information we collect

When you contact us, send an enquiry, request a viewing or valuation, or register as a buyer, tenant or landlord, we collect the details you give us. This may include your name, telephone number, email address, preferred contact method and times, the address of a property, and anything you include in your message. If you proceed with a purchase, sale or tenancy we may also need identity and address documents, proof of funds or mortgage information, and information required for anti-money laundering checks. We also collect basic technical information when you use our website (for example, device and browser type, pages visited and cookies — see "Cookies" below).

How we use it and our lawful basis

• To respond to your enquiry and arrange viewings, valuations and appointments: to take steps at your request before entering into a contract, and our legitimate interest in running our business.

• To market and progress property sales and lettings, including passing your details to the seller, landlord, buyer or tenant involved where this is needed: contract and legitimate interests.

• To meet legal and regulatory obligations, including anti-money laundering checks and record keeping: legal obligation.

• To send you property alerts or news: only with your consent, which you can withdraw at any time.

Who we share it with

We only share your information where necessary: with the other party to a proposed transaction (seller, landlord, buyer or tenant) and their solicitors or conveyancers; with property portals or referencing providers when you ask us to proceed; with identity-verification providers for anti-money laundering checks; with our IT, website and email service providers (our website is hosted by Wix.com, which processes enquiry data on our behalf); and with regulators or law enforcement where the law requires it. We do not sell your personal information.

International transfers

Some of our service providers (for example our website platform) may store data outside the UK. Where this happens we rely on the safeguards those providers put in place, such as UK adequacy regulations or approved contractual clauses.

How long we keep it

Enquiries that do not lead to an instruction are kept only for as long as we need them (our exact retention period is to be confirmed) and then deleted. Records relating to a sale or tenancy, including anti-money laundering records, are kept for as long as the law requires (normally at least five years after the business relationship ends).

Your rights

You can ask to access, correct or delete your information, ask us to restrict or stop using it, object to our use of it, or ask for a copy to be sent to another organisation. Where we rely on consent you can withdraw it at any time. To make a request, contact Steven Morgan on 07523 402437 or stevenmorgan2024@outlook.com. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Cookies

Our website uses cookies that are needed for it to work, and may use analytics cookies to understand how it is used. Non-essential cookies are only used with your consent, which you can change at any time through the cookie banner.

Complaints and redress

Redress scheme: to be confirmed. Client money protection: to be confirmed.

Changes to this notice

We may update this notice from time to time. The latest version will always be on this page.

Cookie policy

Our website uses cookies so that it works properly, to remember your preferences (for example, property searches in Selston or South Normanton) and, with your consent, to understand how visitors use the site so we can improve it. You can change your cookie choices at any time through the cookie banner or your browser settings, although turning off some cookies may affect how the website works. If you have any questions about cookies, contact us on 07523 402437 or stevenmorgan2024@outlook.com.

Complaints procedure

We aim to give a professional service every time. If something goes wrong, please tell us so we can put it right.

1. Initial contact. Contact us by phone on 07523 402437 or by email at stevenmorgan2024@outlook.com to make a formal complaint. We will acknowledge your complaint as soon as possible.

2. Investigation. We will review the matter thoroughly and gather all the relevant documents.

3. Resolution. We will propose a clear resolution and, where needed, give you a written response explaining the steps taken.

4. Final review. Once the resolution is in place, we will follow up to check you are satisfied. If you are not satisfied with our final response, you may be able to refer your complaint to an independent redress scheme. Our redress scheme membership is to be confirmed.